How did we live before Google? A blog search turned up this fabulous insider post from Indiana Adams of Adored Austin: Indiana worked at Buffalo Exchange (heretofore abbreviated as ‘BX’) as a buyer, so she knows of what she speaks. It’s so good I’m going to block quote most of it:

I’ll admit that selling your clothes to Buffalo Exchange can be a little bit daunting. The worst is when you go in with several trash bags full of clothes and the buyer maybe buys the one thing that you threw in there as a joke and then passes on all your really awesome stuff that you thought for sure they’d offer you a billion dollars for. Then you have to do the walk of shame to your car with your bags still full!

Indiana Adams sports an outfit on her blog, 'Adored Austin'

Kids, you’re not alone in that walk of shame. Remember, this is coming from a buyer.

Believe me, this happens way more often than not, but it’s not because they crazy fashionista behind the counter hates your guts and despises your personal style. If they’re passing on things that you think they should have bought, here’s some reasons why:
1. They may already have a lot of what you’re selling in the store.
2. The store could be really, really full so they’ve been instructed to be incredibly selective until the racks empty up a bit.
3. The items you’re selling may not be in season, yet.

Since I’ve never been afraid to strike up a friendly, non-defensive chat with the buyers du jour, I’ve heard them tell me (and others) much of the same thing. And a little personal observation? Even though it’s not supposed to matter which buyer you get and they do a whole lot of second opinions with each other… it totally matters which buyer you get. The fashion eye is a subjective thing. period.

Before I worked there, it was hard to sell there. For me, my clothes are an extension of who I am. If they didn’t buy my clothes, that means they didn’t like my clothes, and that means that they don’t like the way I dress, and that means they don’t like me, and that means I should just go eat worms and cry in a corner.

Exactly. So well put, Indiana. This is why my friends who’ve felt the sting of the walk of shame can get forever soured. But to their credit, I noticed that a few years ago when I returned to Austin after a few years away at grad school, the buyers were now making a deliberate effort to be nice and kind, even if there was sometimes a bit of strain, kinda like a waitress voice. (I don’t blame them one bit, I’ve been a waitress…)

But after I worked there, I found out that there’s just so much more to it than that. And besides, there’s no reason to be embarrassed if the buyer doesn’t buy your stuff. One time a dude came in with (this is not a joke!) two trash bags full of jock straps and sweat socks. Those are the kind of people who should be embarrassed. I mean, really. What in the world was he doing with so many jock straps? And why in the world did he think I’d be able to resell them at Buffalo Exchange? Um, gross.

Really? Wow. Someone buy those kids and industrial strength mega bottle of Purell, please!